Exchange Policy
At InnoScents, your satisfaction is our top priority. We take great care in packaging and delivering every order. However, if something isn’t right, we’re here to make it right.
Eligibility for Exchange
We accept exchange requests under the following conditions:
- The item received is damaged or broken upon delivery
- You received the wrong product (different from what you ordered)
- The exchange request is raised within 48 hours of delivery
How to Request an Exchange
- Contact us on WhatsApp: +92 325 538 6623 within 48 hours of receiving your order
- Share your order number and clear photos of the issue
- Our team will review and confirm your exchange within 24 hours
- The replacement item will be dispatched once the original is returned
Non-Exchangeable Items
- Items that have been used or opened (unless defective)
- Items returned after 48 hours of delivery
- Items purchased during sale or promotional events
Important Notes
- Exchanges are subject to product availability
- Return shipping costs are covered by InnoScents for damaged or incorrect items
- We do not offer cash refunds — exchanges or store credit only
For any questions, reach out to us on WhatsApp: +92 325 538 6623. We’re committed to making your InnoScents experience seamless and enjoyable.
Thank you for trusting InnoScents — Pakistan’s premium fragrance destination.