Refund policy
At Inno-Scents, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
- Returns are accepted within 14 days of delivery
- The product must be mostly unused (at least 90% remaining)
- The item must be undamaged and in its original condition and packaging
2. Return Process
To initiate a return:
- Contact us on WhatsApp: 03255386623
- Our support team will guide you through the process step by step
- Once approved, returns are processed within 7–14 working days
3. Refund Details
- Refunds are issued after product inspection
- Original delivery charges are non-refundable
- Refund will be processed through the original payment method (if applicable)
4. Important Notes
- Sale items are not eligible for return or refund
- Returns that do not meet the above conditions may be rejected
5. Contact Us
For any return or refund queries, feel free to contact us:
Inno-Scents
📱 WhatsApp: 03255386623