Privacy policy

At Inno-Scents, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our website, products, and services.

Inno-Scents operates this website and all related content, features, tools, products, and services (the “Services”) to provide you with a premium shopping experience. Our store is powered by Shopify, ensuring secure and reliable service delivery.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, phone number, email address, shipping and billing address
  • Order Information: Products purchased, transaction details, payment method
  • Technical Data: IP address, browser type, device information
  • Behavioral Data: Pages visited, time spent, and interactions on our website
  • Communication Data: Messages sent via WhatsApp, email, or social media platforms

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and provide customer support
  • Improve website performance and user experience
  • Run marketing campaigns and personalized advertisements
  • Prevent fraud and ensure security

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These help us:

  • Remember your preferences
  • Analyze website traffic
  • Show relevant advertisements

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings at any time.

4. Payment Security

We take payment security seriously. All transactions are processed through secure and trusted payment gateways.

  • We do not store your debit/credit card details
  • Your payment data is encrypted
  • Transactions follow industry-standard security protocols

5. WhatsApp & Direct Marketing

By providing your phone number, you agree that we may contact you via:

  • WhatsApp messages
  • SMS notifications
  • Calls for order confirmation or promotions

You can opt out of marketing messages anytime by contacting us or replying “STOP.”

6. Meta (Facebook & Instagram) Ads Tracking

We use tools like Meta Pixel and similar tracking technologies to:

  • Measure ad performance
  • Show personalized ads on Facebook and Instagram
  • Understand customer behavior

These platforms may collect data about your activity on our website for targeted advertising.

7. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your information with:

  • Payment processors and logistics partners
  • Marketing platforms (e.g., Meta, Google)
  • Service providers that help operate our business

All third parties are required to keep your information secure and confidential.

8. Data Protection & Legal Compliance (Pakistan)

We comply with applicable laws of Pakistan, including:

  • Prevention of Electronic Crimes Act (PECA) 2016
  • Applicable data protection and digital privacy standards

We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure.

9. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise your rights, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

Inno-Scents
📧 Email: impressionsinnoscent@gmail.com